Refund Policy

Last updated: March 15, 2025

This Refund Policy outlines the terms and conditions for refunds related to services provided by Weik.io Cloud.

Eligibility for Refunds

We offer refunds under the following circumstances:

  • Service unavailability exceeding our Service Level Agreement (SLA)
  • Billing errors or incorrect charges
  • Cancellation of subscription within 14 days of purchase (for new customers)

Refund Process

To request a refund, please contact our support team at [email protected] with the following information:

  • Your account information
  • The service or product for which you’re requesting a refund
  • Reason for the refund request
  • Date of purchase

We will review your request and respond within 5 business days.

Non-refundable Items

The following are not eligible for refunds:

  • Services already fully delivered
  • Subscriptions active for more than 14 days
  • Custom implementation services
  • Enterprise plans (governed by separate agreements)

Refund Method

Refunds will be issued using the same payment method used for the original purchase. Processing time may vary depending on your payment provider.

Contact Us

If you have any questions about this Refund Policy, please contact us: